Troubleshooting Connections

You can check the health of your synced accounts in Settings → Connected Banks. Each bank displays a status label:

• Connected— Shown in green. The connection is active and transactions are syncing normally.
• Needs attention— Shown as a warning. The connection requires re-authentication or has an issue that needs your input. Follow the prompts to resolve it.

A separate Bank Status card reports each institution’s overall health — Operational, Degraded, Outage, or Status unavailable — so you can tell a bank-side outage apart from a problem with your own connection.

Cadence syncs your accounts automatically in the background, but you can force a manual sync anytime:

1. Go to Settings → Connected Banks.
2. Open the ⋮ menu next to the bank you want to refresh. The “Force Refresh” item appears when the bank is healthy.
3. Tap Force Refresh to sync that institution on demand.

If your bank requires re-authentication — common after password changes or security updates — you'll need to reconnect:

1. Tap the “Reconnect” button on the warning alert. Tapping the row itself only expands it for more detail.
2. Follow the prompts to reconnect through Plaid.
3. Sign in with your updated bank credentials.
4. Once connected, your transactions will resume syncing automatically.

Transactions typically appear within a few hours of posting. Pending transactions may take 1-3 business days to finalise and appear in Cadence. If transactions are still missing after 24 hours, try refreshing the connection manually.

Occasionally a sync may create duplicate transactions. You can detect and remove them using the built-in tool:

1. Go to Settings → Data & Privacy.
2. Open the Review Duplicates card.
3. Tap Find Duplicates to scan for and remove duplicate entries.

Some banks have intermittent connectivity issues with Plaid. If your institution is consistently problematic, you can use CSV import as a fallback while the connection is restored.