Troubleshooting Connections

You can check the health of your synced accounts in the Net Worth section. Each account displays a status indicator:

• Healthy — The connection is active and transactions are syncing normally.
• Needs Attention — The connection requires re-authentication or has a minor issue that needs your input.
• Error — The connection has failed and transactions are no longer syncing. Follow the prompts to resolve the issue.

Cadence syncs your accounts automatically in the background, but you can force a manual sync anytime:

1. Pull down on the screen to trigger a refresh.
2. Or tap the refresh button on the account to sync that specific connection.

If your bank requires re-authentication — common after password changes or security updates — you'll need to reconnect:

1. Tap the account that needs attention.
2. Follow the prompts to reconnect through Plaid.
3. Sign in with your updated bank credentials.
4. Once connected, your transactions will resume syncing automatically.

Transactions typically appear within a few hours of posting. Pending transactions may take 1–3 business days to finalize and appear in Cadence. If transactions are still missing after 24 hours, try refreshing the connection manually.

Occasionally a sync may create duplicate transactions. You can detect and remove them using the built-in tool:

1. Go to Settings → Data & Privacy.
2. Tap Data Maintenance.
3. Tap Find Duplicates to scan for and remove duplicate entries.

Some banks have intermittent connectivity issues with Plaid. If your institution is consistently problematic, you can use CSV import as a fallback while the connection is restored.