Support / Privacy & Data Management

Privacy & Data Management

Getting your data out, cleaning it up, and deleting it for good.

Updated

Exporting Your Data

Go to Settings → Data & Privacy and use Export Data. The file downloads straight to your device - nothing is emailed and there is no waiting period.

The export is a CSV of your transactions, with columns for name, date, amount, currency, category, account, type and notes. It covers all three sources - manual, synced and imported - and leaves out anything you have deleted or that has been flagged as a duplicate.

It is transactions only

Budgets, goals, assets, bills and settings are not included. If you are migrating to another app, your transaction history is what transfers; the structure you built around it does not.

Recently Deleted

A deleted transaction moves to Recently Deleted rather than disappearing, and is kept for 30 days. You can restore individual ones or empty the trash to remove everything permanently.

Not everything is recoverable - imported rows never land there, and nor does a synced transaction deleted as part of a multi-select. Full rules in Trash & Restore.

Data Maintenance

The Data Maintenance card holds two tools for when something looks wrong rather than for routine use:

  • Refresh App - clears the local cache and reloads everything from the server. Try this first when a figure looks stale.
  • Recalculate Snapshots - rebuilds budget or net worth data when the numbers appear out of sync with the transactions behind them.

A separate Review Duplicates card scans for duplicate transactions and lets you review and remove them. It is also where duplicates hidden by a CSV import stay reviewable. See Importing Transactions.

Privacy Mode

Privacy mode masks every amount on screen with dots, for using Cadence in public. It is the eye button in the app header rather than a setting here, so it is one tap from anywhere. See Privacy Mode.

If Your Subscription Has Lapsed

Your data is never held hostage. If your subscription lapses and the app is locked, the sign-in screen still offers a link to a dedicated account page - labelled something like Manage your account, export, or delete your data - that works without an active subscription.

From there you can:

  • Export your transactions to CSV.
  • Manage or restart billing.
  • Delete your account.

Deleting Your Account

Account deletion lives in Settings → Data & Privacy → Delete Account. You will be asked to type your email address to confirm, and the action is called Schedule deletion rather than Delete, because it is not immediate.

Cancel any paid subscription first

Deletion is blocked while a subscription is live, so you cannot end up billed for an account that no longer exists. This includes the Bank Sync add-on, which is billed separately. On an Apple subscription you will need to cancel through Apple before you can proceed. See Account & Subscription.

What happens when you confirm:

  1. Your bank connections are disconnected straight away.
  2. Your data is kept, and permanent deletion is scheduled for 30 days later.
  3. At any point in those 30 days you can bring the account back: sign in, open the account page, and choose Restore my account.
  4. After 30 days everything is permanently deleted and cannot be recovered.

Restoring is not automatic

Signing back in on its own does not cancel a scheduled deletion. You have to press Restore my account. And because the bank connections were removed on day one, a restored account needs each bank linked again from scratch. Your transaction history is still there.

If you would rather not wait, the same page offers Delete permanently now, which skips the 30 days. That one really is irreversible.