All Support Topics

Security

Protect your account with two-factor authentication, passkeys, and password management.

Two-Factor Authentication

Two-factor authentication (2FA) adds an extra layer of protection beyond your password. When enabled, signing in requires both your password and a one-time code from an authenticator app on your phone.

To enable two-factor authentication:

  1. Go to Settings → Security.
  2. Find the “Authenticator App” row and tap “Setup.”
  3. Scan the QR code with your authenticator app (such as Google Authenticator, Authy, or 1Password).
  4. Enter the six-digit code from the app to confirm setup.
Tip: Save your recovery codes in a safe place when you set up 2FA. If you lose access to your authenticator app, recovery codes let you sign in and regain access to your account.

Passkeys

Passkeys let you sign in without a password, using your device’s Face ID, Touch ID, or screen lock instead. Add one from the Passkeys row under Settings → Security on the web or in the iOS app.

A passkey is tied to your device and can’t be phished or reused, making it both faster and more secure than a password. You can keep your password and authenticator app as backups.

Changing Your Password

To change your password:

  1. Go to Settings → Security.
  2. Tap “Change Password.”
  3. Enter your current password for verification.
  4. Enter and confirm your new password.

Choose a strong, unique password that you don’t use for other services. A password manager can help generate and store secure passwords.

Forgot Your Password?

If you’ve forgotten your password, tap “Forgot Password” on the sign-in screen. Cadence will send a password reset link to your registered email address. The link expires after a short time for security.

How Your Data Is Protected

Cadence uses bank-level encryption to protect your data both in transit and at rest. Your bank credentials are never stored directly—account connections are handled securely through Plaid. Cadence is online-only and keeps no financial data stored on your device.